Sunday, January 26, 2014

The Ultimate Customer Service Resume Writing Guide and Tips List


In our first post, we have explained why is it so important to write a perfect resume before applying for a job, and in our previous we clarified in details why your future employers in customer service field insist on writing it.
Now is the right time to share with you the most important tips that will help you in resume writing and lead you to reaching your goal.
In this post you have the opportunity to read about what are those things on which you should pay particular attention when writing a resume, including information about how and what you should write and especially what you shouldn’t.


Guide to Writing Resume Objectives and Body



Customer service resume writing guide and tips


Writing resume can take even more time than you are expecting, and it mainly depends on how skilled you are, or do you have someone to guide you through it. For example, "know how"people who are trained professionals, and other skilled and experienced people will get it done far before a recently graduated student.
However, it isn’t simple for anyone, especially if you are determined to make it looks at least decent, not to mention perfect.
I would like to remind you once again, that it would be very useful and timesaving if you have someone to help or guide you, but who is familiar with customer service resume writing.

If you really have no one to rely on, then we ensure you that we will give our best to provide you with appropriate assistance with the guide and tips below.


Be Patient



be patient


First and foremost, you have to be patient, do not expect too much of yourself or assign yourself too hard aims immediately. Write gradually and focus on finishing one part at a time. Remember, it doesn’t have to be perfect from the first time, since you’ll have enough time to revise it and improve it later on.
If spending to much time on doing it right on the very beginning, there is a risk that, despite the fact that you will lose your temper, resume will not be built as a whole and its parts will deviate from each other, depending on your mood and concentration while writing.
Once you have it done, be ready to go through it again and again, until until you are completely satisfied and it meets your expectations.


Writing Resume Objectives



writing resume objectives


Resume objective is its the most important part, part which the employer will certainly read, the part that should primarily introduce you in the best light, your sales letter.

Bearing in mind that this is the first thing an employer or hiring manager faces when he or she opens your resume, it primarily should contain your desire and reasons you are applying for the job, as well as your ability to perform the job.
It is predominantly a brief, clear and straight sentence by which you make an impression on the employer and which convinces him or her that you are the best possible, most skilled and experienced person for the open position, better than anyone else.

The person who hires should have a clear view of your expertise, professionalism and skills, career goals, plainly listed in objectives.

If case this is your first time applying for a job, and you do not have previous experience to list them here, then this sentence should present you as cheerful, healthy, mature and responsible person willing to learn and improve; a person who will add quality by its presence in a customer service of this particular company.

Remember, your resume objectives is the key factor for your employment, do your best to make it perfect, otherwise, it will finish in recycle bin.


Writing Resume Body



writing resume body


The body of resume is its main part. Once the employer is satisfied with what he or she read in the objectives, body will help to expand the image about you.
Now that you have occupied their attention and bought some more time to present yourself, you want to prove what you stated in previous part. Remember that they don’t spend too much time on examine each appilication, which is why you should not write unnecessary long and meaningless sentences.

Body should contain personal information about you, your education and qualifications and your previous experiences. They want to explore more about you, and you need to convince them that you really are the person they’re looking for, why you and not someone else.
One important thing is that everything that is written in this part of your resume should be related to the open position you apply for.


Customer Service Resume Writing Tips



customer service resume writing tips


While writing your resume it is very important to pay attention on details, as often happens that it can end up in the trash for the smallest mistakes. Grammar must be flawless, spelling errors may not exist, do not improvise with fonts.
This is the list of simple rules to follow, in order to make your customer service resume beneficial for you:


  • Target your resume for customer service
  • Customize it for this field
  • Make a list of all positions and job titles you have worked on
  • Be honest since employer can easily check your education, previous experience, titles…
  • Write down all your positive impacts on sales
  • Highlight the results of your work and your accomplishments
  • Highlight your communication skill since it is most important in customer service
  • Use keywords to optimize your resume for automated tools and manual search.
  • Use format text to highlight important thing in your career and education.
  • Write informative but short sentences
  • Use basic fonts - make it easy to read


Once you finish with writing your customized customer service resume, what you need is to review it and search for mistakes and unnecessary information.


To get the right glow, the best option would be to consult a person with experience in resume writing. If you are unable to find such a person, ask your friends and family members to read it. Remember, you are not looking for compliments, what you are looking for are possible mistakes, long sentences and things that could distract from further reading.


We hope that you found useful advices in this post. We’ll give our best to improve it with more useful tips. Wish you all the best and hope you will succeed in your career.






Thursday, January 23, 2014

Why is Resume Important - The Other Side of The Table


why is resume important
One of the most common questions that young candidates do not understand is why it is so important to write resume, especially now when we live in the world of internet technology where information flow and channels of communication are highly developed and possible in more easier, effective and timesaving ways. I can not say that I completely disagree with the younger generations, but there are reasons why some traditional things are hard to change, or even preferred to remain as they are.

The one and only answer to this question is because employers insist on this mode of applying for a job, and it will stay like that until they become willing to change their habits or find a better way, and you can’t do anything about it. If you still need to understand their side of the table, go ahead and waste some time reading the lines below.

The reasons why customer service resume is mandatory are quite simple, but to understand it better we have made a list of several of them which explains it in details from our side of the table. Resumes are:

a) Clearly arranged, short and concise – Resume is a summary of who you are and what you are capable of. It is a concise document that presents your skills, capabilities, previous work experience, and all that is arranged in a very simple way, easy to browse through.

b) Easy for viewing and reviewing - Every employer has a few items that are essential and crucial to whether to employ a person or not. They usually do not read the entire resume, more likely they have a look at some of the most important items about you, and based on this information they make their decision.

c) Easy for sorting out - Yes and No. "Maybe" is not an option. Selecting the candidates who match the position is very simple, it is only necessary that the written resume contains what is required or expected; but the doors are always open for positive surprises. Also, it is very easy to select candidates who do not meet the expected criteria.

d) Easily comparable - After making a selection of the candidates who meet the criteria comes the hard part, and it is narrowing down the choices. This is best and easiest achieved by parallel comparing the resumes of two or more candidates at the same time.

e) Timesaving - You might not like it, but every manager who is in charge of hiring new staff, is very efficient in viewing and sorting resumes, as well as in decision-making. What took you hours or even days to do, they examine for no more than ten - fifteen seconds, and proceed to the next.

f) Easy for taking notes – During reading your resume or even during the interview, the hiring manager in customer service has the ability to take notes on you, thus extending his/hers picture do you meet the required criteria.

With this in mind, believe me, you want to put together a better resume, because when you have already spent time on writing it, add a little more time and make it perfect, because it increases your chances of getting hired!





Sunday, January 19, 2014

Understanding the Importance of Writing the Perfect Customer Service Resume!


There are a thousand excuses for failure, but never a good reason.
Mark Twain

customer service resume
Writing down your thoughts can sometimes be difficult, but writing your resume demands significant amount of “know how”, concentration, patience and of course time (if you really want to get that job). 

Why is it important to write a perfect resume?
Because it is the first impression by which you need to convince the hiring manager that you are perfect for the job, and considering that they make their decision in only few seconds, you’ll have to leave a perfect first impression. In other words if your resume is not good enough, you are not seeking for the job, you are shooting blanks. 

Finding a job, especially in customer service field, that you want to apply for is not easy at all, your search is mainly based on your knowledge, preferences, interests, or salary expectations. However, once you find a vacant position in this field which meets your desires, you don’t want to miss that opportunity.

customerserviceresume
Often the only way to apply is by resume and you already know that you are not the only applicant for that position. Human resources managers are overloaded with applications, and they are not able to dedicate to much time for each resume they receive. They will shortly have a look on each of them and quickly decide if the applicant is suitable or not for the open position.
If you don’t present yourself, your qualifications, previous experience, your skills and abilities, in the best light, they will pass over your application permanently, and you will miss a perfect opportunity which is not what you want.

What you really want is to present your customer service resume skills to your employer the way he expect it from his new employee. You need to write what he wants to read, and it has to match with what you really are capable of.

To make it happen, you will need to stay tuned to our blog and learn how to achieve this goal. It is not going to be easy, but it doesn’t have to be that hard at all. We will help you by providing valuable information and useful tips. Make sure you have pen and paper and proceed to our next post.